Welcome to the Support Center for
In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
If you have just purchased the white label chat server Promptchat click here to read the Next Steps.
If you want to make changes to your white label chat software client, read this: Resource file editor
If you have just purchased a white label Visitpath system click here to read the Next Steps.
For the latest Promptchat Version 5.0 software clients (Windows, iOS, Android) head over to Downloads:
If you are on a Mac or Linux computer, you can always use the web based chat software client on:
To login to your account; Sign in to portal.chat here
| Web based Chat Client || Must have for Apple/Linux Users || Pay Monthly ($15) || Buy for One Off Fee $350 |
| Android Mobile App || Live chat Android mobile app || Pay Monthly ($15) || Buy for One Off Fee $350 |
| iPhone / iPad mobile App || Live Chat iOS mobile app for iPhone and iPad || Pay monthly ($15) || Buy for One Off Fee $ 950 |
| Order all chat clients Web, Android and iOS platforms. || Get all the Web based Chat Client, the iOS and the Android Mobile App at a discounted rate || Pay Monthly Discounted ($30) || Buy all extras SELF HOSTED for a ONE OFF Fee of $1300 |
| Microsite with online account generator |
for White Label Chat Server
| $20 One Off Purchase Price |
(if you don't have a web hosting account see below)
| Buy Microsite Now ($20) |
| 1 Year Website Hosting for Microsite || $10 per annum recurring subscription ||Buy WebHosting Now ($10)|
To read about the Promptchat HIPAA compliant live chat server system please follow
HIPAA compliant live chat server
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Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket